Frequently Asked Questions

Everything you need to know about your Audien experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.

Are Audien products covered by a warranty?

Yes, all our devices come with a one-year manufacturer's warranty that covers defects in materials and workmanship.

Do I need a prescription to purchase from Audien Hearing?

No, our products are designed to be accessible directly to consumers without the need for a professional prescription or hearing test.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.